Please read before work begins

Service Agreement & Disclaimer

Version 1.0 — July 2026 · George Maxim, trading as Maxim IT Support

Loss of computer data

As part of the repair process, it may sometimes be necessary to re-format your computer's internal or external drive(s) and/or to re-install your computer's operating system (for example, Microsoft Windows® or Apple macOS®). Both of these procedures are carried out only as a last resort, after all other reasonable means of diagnosing and resolving the problem have been attempted.

Any data you regard as required, important or critical should be backed up — saved to another drive, to removable media, or to a cloud storage service — before any re-installation of the operating system or re-formatting of a drive. Following a successful re-format, all data on that drive will have been erased. Following a successful re-installation of the operating system, your computer will have been returned to factory settings — the state it was in when it left the manufacturer.

Computer data can also be lost for many other reasons: drive faults, virus or malware infections, corruption of files or folders, and so on. The only effective way to safeguard against loss of data is to maintain a regular and systematic backup routine. I am happy to help you set one up.

Labour charges

• There is no callout fee.
• The minimum charge is 30 minutes (£42.50).
• The first hour is charged at £85.
• After the first hour, time is charged at £60 per hour.
• Beyond the 30-minute minimum, time is billed by the minute — not rounded up to the next hour or half hour.
• Prices are final — no VAT is added (not VAT registered).
• Any parts required are priced individually and agreed with you before purchase; they are not included in the labour rate.

No Fix – No Fee policy

If I do not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, then no charge is made to you.

The policy does not apply in the following cases:

• I am able to resolve the problem or effect the repair, but am prevented from doing so because you ask me not to proceed with the work.
• I am able to resolve the problem or effect the repair, but am prevented from doing so because you do not possess the required software, licence or product key, or the account credentials needed (for example, a Microsoft, Apple or email account password).
• I provide a clear and precise diagnosis of a failed component and you decide not to proceed with its replacement.

The policy also does not apply to work related to data recovery, laptop screen replacement, third-party issues (for example, faults with your broadband provider or an online service), computer virus or malware problems, or to cases in which the equipment has been damaged by a power surge or lightning strike.

Your declaration

By agreeing to this document, you confirm the following:

• You understand that Maxim IT Support does not accept responsibility for loss of computer data, however caused, including any alleged loss sustained during an attempt at data recovery.
• If the operating system is to be re-installed, you will provide any required licence, product key or account credentials.
• You agree to the labour charges stated in this document and to the full terms of the No Fix – No Fee policy.
• You are the owner of the equipment, or a duly authorised representative of the owner.
• This agreement remains in effect for a period of one month from the date of your agreement, in respect of any and all work carried out by Maxim IT Support during that period.
• You are agreeing to this document before the commencement of any work.
• You understand that indicating your agreement electronically — via this page, by email or by WhatsApp message — has the same effect as a handwritten signature.